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Find lost property

We have lost property offices across the network. Who you contact to find lost property depends on where you lost your item. It’s a good idea to note down:

  • your route or service numbers
  • the time of day you lost the item

 

Find lost property if you travelled by train

If you lost something on a train or at a train station, contact the operator you travelled with.

 

Find lost property if you travelled by bus

If you lost something on a bus, contact the operator you travelled with. You can find out which bus company runs your bus service (opens in a new tab) online.

If you lost something at a bus station, contact Customer Services.

Customer Services

Phone: 0345 303 6760
Mondays, Tuesdays, Thursdays and Fridays, 8am to 6pm
Wednesdays, 10am to 6pm
Saturdays, 9am to 1pm

 

Find lost property if you travelled by tram

Contact West Midlands Metro if you lost something on the tram or at a tram stop. Lost property is taken to the Potters Lane depot in Wednesbury. You might need to show ID to get your lost item back.

Lost property is stored for 28 days, apart from perishable items, which are stored for 24 hours.

West Midlands Metro Customer Services

Phone: 0121 502 2006
Monday to Friday, 9am to 3pm

customerservices@westmidlandsmetro.com