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Direct Debit


Your Direct Debit questions answered and the details you need to get in touch.                                                                                           

Direct Debit details

Lost Passes


Replacing a lost pass depends on where you purchased the ticket, find out who you need to get in touch with. 

Replace your lost pass

Report a problem


Let us know if you’ve spotted something damaged, faulty or just not quite right with our infrastructure.

Report a problem

Lost property


We understand how stressful it is if you lose something valuable or treasured.                                                                        

Report a lost item

Contact an operator


Our partners run day-to-day services and always want your feedback.

List of operators

Find a travel centre


The region’s friendly travel centre colleagues are ready to assist.

Find a Travel Centre

Complaints handling procedure


How we'll resolve any complaints we may receive

Complaints handling procedure

Petitions protocol


How we'll approach any petitions we may receive

Petitions protocol

Contact us


If you can't find an answer to your question the team are here to help. 

Get in touch

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