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Ring and Ride

Keeping you connected

Information updated 5 November 2020     

From Thursday 5 November, everyone in England should stay at home as much as possible and not mix with other households to help prevent the spread of Covid-19.

Travel to work, education and to do essential shopping is allowed and National Express Accessible Transport (NEAT) continue to operate the Ring and Ride service safely to support you Monday to Saturday between 8.30am and 3.30pm. We are very sorry that for the time being there will be no service on Sundays.

The Government has issued updated guidance for everyone in England who has been identified as clinically extremely vulnerable. If you are in this group, you will previously have received a letter from the NHS or from your GP telling you this. You may have been advised to shield in the past and whilst you are not being advised to shield at the current time, you should avoid all non-essential travel by private or public transport. This includes not travelling to work, school or the shops. You should still travel to hospital and GP appointments unless told otherwise by your doctor. 

NEAT have enhanced their extensive vehicle cleaning regimes to ensure high levels of hygiene for both drivers and customers and reduce the risk of contact with Covid-19. We will continue to follow advice from public health bodies and introduce any additional measures that are recommended or required.

Thank you for your understanding during this difficult time. We hope to restore normal service as soon as we can.

Ring and Ride

If you find it very difficult to use public transport because of your disability and live in one of the seven West Midlands metropolitan district councils, then you should be able to benefit from our Ring and Ride service.

Ring and Ride is a door-to-door service and has been running for over 30 years – one of the largest such services in the world! The minibuses used have ramps and lifts, so if you’re a wheelchair user or find steps difficult, you can easily use the service.

The service currently operates on Monday to Saturday from 8.30am to 3.30pm, excluding Christmas Day, Boxing Day, New Year’s Day and Bank Holiday Mondays.

You can get to local destinations in your neighbourhood and up to half a mile into an adjoining area. A limited cross-boundary service will allow you to travel beyond the half-mile limit, to anywhere in operating areas adjoining your own. When travelling you can take a companion with you, but you just need to book in advance. You may also take dependent children with you.

How to register and book trips


To register, contact your local area depot. You can also register on the Ring and Ride Website. If you’re unsure as to which is your local depot, please call 0330 053 8141.

Booking a trip

Once you are a registered, you can book your trips easily by calling the friendly team on 0330 053 8141 or sending an email to


Registered user (Aged 16+) and Essential Escort/Carer

  • £1.30 single

Registered user (Aged 5-15)

  • £0.65 single

Non-registered users

  • Adults - £2.40 single, Children under 16- £1.20, Children under 5 travel free.

Holders of nnetwork and nbus passes travel free of charge.

Please note that National Concessionary passes (those used free of charge on bus and train services in the West Midlands) are not accepted.

For more information visit the Ring and Ride website.

Community transport

There are community transport operators (GAG Pages 20-21) in all seven districts of the West Midlands. They offer minibus and wheelchair accessible vehicles for hire to community groups.

Because community transport operators are non-profit making, charges for the services are much less than other commercial providers.


You can book a Taxi or a Private Hire Vehicle in advance to get to your destination. Taxis are either ordinary cars or black cabs, depending on the area and the operator. Ordinary cars can be difficult to get into and have limited space to store a wheelchair. Accessible black cabs have more space and are fitted with ramps, bright colour contrasting handrails and other features. Drivers of Taxis and Private Hire Vehicles are legally required to carry Assistance Dogs at no extra charge. If you’ve had an unpleasant experience and wish to complain about a licence holder, please contact the relevant licensing office. (GAG Page 68-70) They can also give you information on different taxi operators in your area.

More Information

The Getting Around Access Guide is a guide to accessible public transport in the West Midlands.

Download the Getting Around Access Guide

This guide is also available in large print, audio CD, audio tape, pdf or Braille format.

RNIB Key Fobs

If you’re blind or partially sighted, the key fobs can be used to activate an audio voice message at bus stations, key interchanges and stops where Real Time Information screens are available.

Request a key fob.

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