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Save-a-space!

From Monday 2nd March 2020, we are introducing a booking fee of £3.60 a day for customers to use the Save-a-space service at a number of rail stations across the West Midlands.

Enjoy pre-bookable parking spaces at a selection of our rail station park and ride car parks by downloading the Save-a-Space app for iOS or Android.

Being a trial, a limit had been placed on the number of spaces to ensure customers get the best possible experience. With over 2500 people already signed up you may be initially put on a waiting list to use the service.
 
Browse live train departure (currently supported on Android only) and pre-bookable parking availability information. Select the car park which best suits your journey and train departure time, enter preferred length of stay and reserve your parking space in advance. The app will also provide helpful information about each participating car park, such as opening times, accessibility and images of the car park.
 
Pre-booking your space before you leave your house now available at the following stations:
 
• Northfield (15 spaces)
 
• Rowley Regis (5 spaces)
 
• Tile Hill (5 spaces)
 
• Four Oaks (5 spaces)
 
• Whitlocks End (14 spaces)
 
• Stourbridge (14 spaces)

 

Questions & Answers

What is Save-a-Space?

Save-a-Space is an app-based tool to enable customers to pre-book a parking space at a selected rail station car park in the West Midlands.

Why are there a limited number of Save-A-Space car parking spaces?

By limiting the amount of spaces in the trial we are ensuring that customers receive the best possible experience within a small controlled group of users.  If the trial proves successful, then we would like to roll this out to more of our rail station car parks.

Who is managing this trial Save-a-Space scheme?

The Save-a-Space scheme is being undertaken in a number of Transport for West Midlands (TfWM) operated car parks.

Transport for West Midlands is part of the West Midlands Combined Authority (WMCA).

Accelogress are our delivery partners for Save-a-Space.   Accelogress are a software development company specialising in delivering app based intelligent and sustainable mobility solutions.

Why is there a charge for the Save-a-Space Service?

There has been positive feedback from customers already engaged in the free Save-a-Space trial initially grant funded from Innovate UK with match funding by TfWM.   Unfortunately this funding has now ended, so to continue to run the scheme we are asking existing users who wish to continue to use the service to pay a flat fee of £3.60 per reservation per day (£3.60 will cover the cost of a one day stay, £7.20 will cover the cost of an overnight stay) to cover operating costs.  Free unreserved parking will still be available on a first come first served basis throughout all participating car parks.

As the trial has been very popular and received significant positive feedback we are keen to still offer the option to reserve a parking bay to customers.

When will charges be introduced?

Charges will be shortly introduced.

How do I get the app?

The Save-a-Space app is available to download on iOS from Testflight or Android beta Playstore -   Save-a-Space app

Why is there a waiting list?

To ensure our users receive the best possible experience we have limited the number of spaces available to a manageable number for the trial. 

There is a significant waiting list for the scheme so if you no longer wish to participate following the introduction of the charge, please let us know and we’ll open your slot up to someone else. If you wish to secure your place in the continuation of the service,please let us know and we will be in touch with all the information you will need to download the app and register payment details so you can continue to make bookings. No charges will be made to your card for any spaces booked until the payment trial commences.

What if I do not wish to pay?

Park and ride users who do not wish to pay for the Save-a-Space service can still park for free in an unreserved parking bay on a first come first served basis.

Will the trial be extended to cover more stations and Save-a-Space spaces?

If the trial continues to be successful, TfWM will look to extend the service to more stations and parking spaces.

How do I pay?

When you have downloaded and registered within the beta version of the Save-a-Space app, you will be asked to provide your payment details when you make your first reservation.

Are there any plans to offer this service using Swift?

We are currently investigating this option.

If I am currently signed up and no longer wish to use the service what do I do?

There is a significant waiting list for the scheme so if you no longer wish to participate following the introduction of the charge, please let us know and we’ll open your slot up to someone else. You will be able to rejoin the trial at any time if you wish to do so, and at this point you will be given information on how to download the upadated version of the Save-a-Space app, and how to enter payment details.

I am currently signed up to the free trial and wish to continue to use the service, what do I need to do?

We will contact you again in advance of the start of the paid trial with all the information you need to continue to make bookings.

What happens if I make a booking and wish to cancel?

If you make a booking, you will be able to cancel free of charge up to the time of your booking. However if a user cancels three times within a four week period we reserve the right to remove them from the trial. If you accidentally make a booking for “now” within the app, you will have a ten minute grace period to cancel free of charge even though the booking will have already commenced.

Can I obtain a refund if I can’t use my space due to circumstances outside of my control?

If you have reserved a space and cannot use it due to someone else blocking your space, we will need you to provide evidence of this in order for us to process  a refund. You can report a blocked space and take a photograph through the Save-a-Space app.

For other requests for a refund we will ask you to provide details and evidence where possible of the reason why you could not utilise your booking. This will then be reviewed to determine whether a refund can be made.

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