Only use public transport if you have no other travel options. This keeps our services safe and available for those who need them most. Walk, cycle or drive if you can but you should continue to stay at home as much as possible.
When making essential journeys stay apart. Do not crowd at doorways to get on board. Do not sit next to others where possible. Use mobile, smartcard or contactless payments. Social distancing is important to keep you and our staff safe.
Bus, train and tram services are reduced. Further changes to timetables are being made in the coming weeks to bring more services back in to use, however, capacity will still be limited.
Use the Network Overview page to find out more.
We're working with bus operators to return travel to a ‘new normal’, putting more buses back into service across the West Midlands so that people returning to work and those using public transport for essential journeys, can safely social distance on board.
Shops are allowed to re-open, therefore we will be working towards buses arriving more frequently across the network. We would like to ask customers to continue to stay apart and stay safe - find out more.
Face coverings must be worn on all journeys on public transport. For more information, including how to make your own face covering and FAQs, visit our dedicated face coverings page.
Need to get in touch?
Please note we are open for business as usual. Find out how to contact our team here.
Need to reinstate your direct debit/travel pass?
Please do not apply for a Direct Debit/travel pass online as a new customer. You will need to Reinstate your Direct Debit here. You will need your direct debit reference number.
Have you started a new job during the outbreak?
If your new job or apprenticeship involves essential travel using public transport, check out the Workwise travel scheme for help towards the cost.
As of Sunday 28 June, free travel for NHS workers is no longer available. We are however still operating a free limited shuttle service.
ENCTS Concessionary pass holders
The usual terms and conditions for your Concessionary Travel Pass apply, free travel before 09:30 will no longer be available. Learn more