Replace a lost or stolen Swift card
You can replace a lost or stolen Swift card, including under 16 and 16-18 photocards, using our online portal.
We are unable to replace Swift cards issued by National Express. Please contact them directly to order your replacement.
Lost cards
The quickest way to request your replacement is using our online portal.
There is a £7.50 charge for replacements and your new card will be posted to you within 5 working days of submitting your request.
If you need to continue to travel while you wait for your new card to arrive you will need to purchase additional tickets to cover your journey. You can use our ticket finder to find the best ticket for your journey.
Stolen cards
If your Swift card has been stolen, please report this to the police as soon as possible and ask for a Crime Reference Number.
A valid Crime Reference Number means your replacement is free of charge. Call our Customer Service team on 0345 303 6760 quoting the Crime Reference Number, and we will arrange for a replacement Swift card to be sent to you. You’ll get your new card through the post within 5 working days.
If you need to continue to travel while you wait for your new card to arrive you will need to purchase additional tickets to cover your journey. You can use our ticket finder to find the best ticket for your journey.
Replacement card FAQ's
Your Swift card will be blocked and no longer be valid for travel.
We will replace your Swift card and load a new ticket onto it, this will expire on the same date as your original ticket.
There is a £7.50 charge for replacements and your new card will be posted to you within 5 working days of submitting your request.
If you need to continue to travel while you wait for your new card to arrive you will need to purchase additional tickets to cover your journey.
Your Swift card will be blocked and no longer valid for travel.
If you have less than 5 days remaining on your ticket, we will be unable to replace it.
We will still send you a new Swift card which you will be able to load with your next ticket.
There is a £7.50 charge for replacements and your new card will be posted to you within 5 working days of submitting your request.
If you need to continue to travel while you wait for your new card to arrive you will need to purchase additional tickets to cover your journey.
Your Swift card will be blocked and no longer valid for travel.
If your ticket has not yet been collected, we will move the ticket start date forward by 5 working days from the date you requested the replacement. This means you won't lose the days you have paid for.
There is a £7.50 charge for replacements and your new card will be posted to you within 5 working days of submitting your request.
If you need to continue to travel while you wait for your new card to arrive you will need to purchase additional tickets to cover your journey.
Once you have submitted your payment online, you will receive an email confirming we have received your request for a replacement Swift card.
Your new Swift card will be posted to you within 5 working days of your request.
If you do not receive your replacement within 5 working days, please contact the Customer Service team on 0345 303 6760. The opening times are Monday to Friday 08:00 – 18:00 (except Wednesday 10:00 – 18:00), Saturdays 09:00 – 18:00. We are closed on Sundays and bank holidays
Live chat
You can now chat to us online about replacing lost or stolen Swift cards. The live chat button will appear below when this service is available.
Mondays, Tuesdays, Thursdays and Fridays, 8am to 6pm
Wednesdays, 10am to 6pm
Saturdays, 9am to 1pm
Closed Sundays and Bank Holidays