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16-18 photocard

Start saving 50% off travel to school, college or work

 

If you’re between 16 and 18 years old, you could get cheaper travel to school, college or work with a 16-18 photocard. The photocard lets you buy child rate tickets. This means you get 50% off the adult rate.

You can use the card to buy child rate:

  • single or return tickets
  • season tickets (for one week, 4 weeks or an academic term)
  • National Express Daysavers
  • monthly Direct Debit tickets

You can only use the photocard for travel in the West Midlands. You must show your photocard when you travel and when you buy tickets in person.

Get your 16 - 18 photocard

Check if you're eligible


You can get a 16-18 photocard if you're aged 16-18 and born after 31 August 2002.


You must also live at a property where Council Tax is paid to one of these councils:



  • Birmingham

  • Coventry

  • Dudley

  • Sandwell

  • Solihull

  • Walsall

  • Wolverhampton


 


Apply for a 16-18 photocard


You can apply for a 16-18 photocard online. You’ll set up a Swift account when you apply.


When you apply, you’ll need:



  • an email address

  • a digital passport-sized photograph


 


If you buy a Direct Debit or season ticket online, you can get your 16-18 photocard at the same time. You’ll get your photocard loaded with the ticket you bought.


You can also order a 16-18 photocard on its own. You can load it with tickets at a later date or use it as ID to buy tickets in person.


You’ll get your card within 5 working days. It’s valid until July 31 of the academic year you turn 18.


Contact Customer Services if your card does not arrive within 5 working days.


Customer Services
Phone: 0345 303 6760
Mondays, Tuesdays, Thursdays and Fridays, 8am to 6pm
Wednesdays, 10am to 6pm
Saturdays, 9am to 1pm


 


Use your 16-18 photocard


You can use your photocard to buy Direct Debit or season tickets online. You can also use the card buy tickets in person:



You must take your card with you when you travel. If you have a paper ticket, you might be asked to show your photocard as ID.


 


You can use your photocard for journeys that are:



  • to and from school or college

  • to and from your place of training or employment


 


If you’re at school or college, you can only use your photocard Monday to Friday in term time, unless you have a season ticket.


You must travel before 9.30am or between 3.30pm and 6pm. If you need to travel after 6pm, the journey must be in connection with either:



  • your education

  • your training or employment


 


Your photocard is only for you - you cannot share it with anyone else.


 


If you change your address


Contact Customer Services if you need to change the address on your ticket.


Customer Services
Phone: 0345 303 6760
Mondays, Tuesdays, Thursdays and Fridays, 8am to 6pm
Wednesdays, 10am to 6pm
Saturdays, 9am to 1pm


 


If your photocard is not loaded with a ticket you bought


If you’ve tried to add a ticket to your photocard and it’s not there, you need to collect it:


1. Download the Swift collector app (available on Android or Apple iOS)


2. Use the app to load the ticket onto your card.


You can also visit one of our on-street Swift collector machines. They read your card and add any tickets you’ve bought to it.


There are over 100 Swift collectors in the West Midlands. Find your nearest Swift collector.


 


Replace a lost or stolen photocard


Contact Customer Services if you’ve lost your photocard. You’ll have to pay a fee of £7.50.


If your card has been stolen, report it to the police. They’ll give you a crime reference number. You can then call Customer Services to get your photocard replaced for free.


You should get your replacement card within 3 working days.


Customer Services
Phone: 0345 303 6760
Mondays, Tuesdays, Thursdays and Fridays, 8am to 6pm
Wednesdays, 10am to 6pm
Saturdays, 9am to 1pm

Browse and buy


Choose from 1 week, 4 week, term or direct debit child tickets and load them straight onto your existing 16-18 photocard using Click and Collect.

Or, if you're a new user, we will send you a new photocard loaded with your chosen ticket within 5 working days.

Find Tickets