Disabled Person’s Free Travel Pass
From Monday 1 June 2020 the usual terms and conditions for your Concessionary Travel Pass will apply. These allow your free pass to be used from 09:30 Monday to Friday and all day on Saturday, Sunday and Bank Holidays.
- Free travel before 09:30 using your Concessionary Travel pass will no longer be available from Monday 1 June.
- If you commute to work or college or need to make other essential journeys before 09:30, you can still do this by purchasing a supplementary travel ticket in the same way that you did before
- Transport Operators will charge their usual pre 09:30 fares from Monday 1 June
- Some operators allow you to pay a reduced fare for travel before 09.30 and this varies by operator. You must have your Concessionary Travel Pass with you when you travel in order to take advantage of these offers.
The reintroduction of the 09:30 start time for free Concessionary Travel journeys is being made nationally. This change is intended to help spread non-essential journeys across the day and free up capacity for passengers as people return to work. This means customers at all of times of day will be better able to socially distance and therefore travel safely.
PLEASE NOTE: Due to the current Coronavirus situation it will take a little longer than usual to process some applications as our assessment clinics are temporarily suspended. If we need to see you in person to assess your eligibility we will contact you directly to discuss your application further.
Disabled Person’s Free Travel Pass
The English National Concessionary Pass (Disabled Person’s Free Travel Pass) gives disabled people free travel by bus anywhere in England during 'off-peak' times - between 09:30 and 23:00 Monday to Friday. All day at weekends and on public holidays.
Additional Benefits for West Midlands Residents
Residents of the West Midlands are also entitled to:
- Free local train and metro travel during the above times, as well as extended travel beyond off-peak hours.
- This includes the last service of the day on all buses, trains and metro in the area. For 24-hour services, end of daytime service will be defined as 23:59.
Need to travel before 09:30?
You can now travel before 09:30 Monday-Friday for £1 single-fare on National Express West Midlands buses. You can purchase this ticket from the bus driver by presenting your pass and asking for a £1 single-journey ticket.
If you need to travel frequently before 09:30, you can buy a pre 09:30 add-on ticket.
The Transport Act 2000 sets out seven qualifying conditions for disability passes and your disability must be long-term or expected to last at least 12 months.
The seven categories are:
- Registered blind or partially sighted
- Severely or profoundly deaf
- Without speech
- Disability or injury which has a substantial and adverse effect on ability to walk
- Loss of the use of both arms or without arms
- Learning disability
- Would be refused a driving licence on the grounds of medical fitness, for example:
- Uncontrolled epilepsy
- Severe mental disorder
- Liable to sudden attacks of giddiness or fainting
- Established dementia conditions
- Inability to read a registration plate in good light at 20.5m (with lenses)
This list is not comprehensive - if in doubt please call us on 0345 303 6760.
You must carefully review the guidance notes before applying for a Disabled Person’s Free Travel Pass. The notes are also available in large print, or you can contact us if you need the document in a format that meets your needs.
The WMCA Method Statement explains how we process and assess your application.
If you think you're eligible, follow the steps below
- Step 1 – download and complete the application form.
Download and complete one of the application forms:
You should carefully complete all relevant parts of the form, including your GP contact section and to sign and date the form. If someone, such as a care worker or family member is completing the form on your behalf, they will also need to sign the relevant section.
- Step 2 – post your completed application form along with the supporting evidence.
Please send your application form along with the requested information to:
West Midlands Combined Authority
PO BOX 9421
Before you post your application form to us, please make sure you have completed the following;
- read the guidance notes
- included a recent colour, passport-style photograph
- provided supporting evidence with you application (see guidance notes for details on what this can be)
- included proof of address with your application
- Marked clearly on the form (with a tick/cross in the relevant box) the category/s you wish to apply for (you can apply for more than one category if you feel you meet the qualifying criteria, and can provide the required evidence).
Please note, you should not send original copies of evidence or proof of address. Please only send photocopies and retain the original copies. Due to the sensitive nature of customer information that we handle, any documents sent to us will be securely destroyed after we have finished assessing the application.
What happens next?
Once we have received your application, it will be assessed within 6 weeks from date of receipt – providing you have submitted all the relevant information with your application.
During the assessment process there may be a requirement for us to contact you to request additional information regarding your condition or to attend a mobility clinic. If we do need to contact you, we’ll get in touch through your preferred contact method.
Order a replacement online
The easiest way to order a replacement – if you have lost or misplaced your pass – is online. There will be an administration fee, so please make sure you have a credit or debit card to hand.
Has your pass been stolen?
Please call us on 0345 303 6760
If your pass has been stolen and you have a crime reference number, a replacement is free of charge. Lines are open Monday – Friday 8am-6pm, except Wednesdays from 10-6pm. We are also open on Saturdays from 9am-1pm.
Prefer to order a replacement through the post?
Download the Replacement Pass Form. You will need to include a cheque or postal order for £7.50, made payable to West Midlands Combined Authority. If you need to update your photograph, please include this with the replacement form.
We aim to send a replacement pass to you within 3-5 working days.
If you have moved address or need to update your personal details please tell us by completing this form. We will update your details within 3 working days.
Need to update your photograph?
If you need to send us a new photograph, you can do this in two ways:
- Please email a digital JPEG of your photograph to email@example.com. Please include your full name, full address and 16-digit card number, found on the front of your Disabled Person’s Free Travel Pass.
- Please send a brief covering note, detailing the requested information as per the above point along with your photograph to: West Midlands Combined Authority, PO BOX 9421, Birmingham, B19 3TR.
Have you moved out of the West Midlands region?
Please call us on 0345 303 6760 to let us know. You will also need to apply for a Disabled Person’s Free Travel Pass with your local Council/Authority.
Healthcare Travel Costs Scheme (HTCS)
You may be able to claim for financial help towards travel costs if you need NHS treatment at a hospital.
Travel by Coach
If you’re registered disabled you may be able to save 1/3 on selected fares when you travel by National Express Coaches.
Travel by National Rail
A wide range of accessible transport options so that everyone can get around.