Broken or damaged cards may not work, so please keep your card safe and secure.
Don't keep your Swift card in the same wallet as other credit, debit or reward cards as it will not work if placed on the reader with other cards in your wallet.
If you're having issues or your card becomes damaged and you require a replacement there are two options available:
Registered Swift card
Registered Swift cards can call our Customer Contact Centre on 0345 303 6760, who will be able to transfer any remaining credit onto a replacement card. An administration fee of £7.50 will be required.
Unregistered Swift card
Unfortunately, any remaining credit left on an unregistered Swift card cannot be transferred onto a new card. You should simply order a new card from the ticket finder.