How to use Swift
How to get a Swift card
There are a number of convenient ways that you can purchase your first Swift card.
Find and buy all of the Swift tickets using our Ticket Finder
- Travel Centres
For face to face advice on your travel requirements, visit one of our Travel Centres
At a Payzone Outlet, you are able to purchase a Swift PAYG, Multi-Day cards and renew Swift Season Tickets
- Swift Kiosk
Buy, top-up and collect at one of our bus station kiosks 24/7
After buying a Swift product you'll need to activate your this on to your Swift card. This will enable you to travel around the network.
There are 4 ways you can do this:
2. If you have the Swift App, open the Swift Collector in the Swift App and follow the onscreen instructions. To download this app Search 'Swift App' in the Google Play store.
3. At one of 100 Swift Collectors or Swift Kiosks across the network - place your card on the reader and wait for your credit to load.
4. Visit a Travel Centre with your card, you can do this at Birmingham New St or Wolverhampton Bus Station.
View our list of operators for more information.
When boarding the bus place your Swift card on the reader and show any travel discount card to the driver. You will also need to present your Swift card if asked by a conductor.
Only Swift season tickets can be used on the train. Swift PAYG is not currently available.
You will need to present your Swift photocard, and any accompanying travel discount card when asked by a conductor.
At some rail stations, you will also need to place your Swift card on the rail gate reader when entering or leaving and move through the turnstile when the green light shows.
Swift season tickets and PAYG can be used on the tram.
You will need to present your Swift card, and any accompanying travel discount card when asked by a conductor.
Customers can now use their Swift PAYG credit to pay for parking. No more looking for change, plus you will save 10p off the cash price.
On entering the car park, place your card on the car park attendant's card reader and the fee will automatically be deducted from your credit.
Locate the Swift Pay and Display machine, near to the ticketing office. Follow the on-screen instructions, choosing the cheaper price when you pay with Swift PAYG.
Where you can travel
Swift is accepted across the West Midlands, but where you can travel depends on the specific ticket you have on your card.
Singles and Returns
Show your card to the driver, conductor or ticket office and ask for a single or return and pay in cash or your Swift Pay-As-You-Go card. You can also purchase child tickets from rail station ticket machines.
- Child fares only available for journeys to school, college or work
- Day tickets are only available on National Express
Swift Season Ticket
If you have a ticket loaded to your 16-18 photocard:
hold your 16-18 photocard to the reader and wait for the green light or beep to board, and show to the inspector if requested.
hand your 16-18 photocard to the conductor who will scan your card for you.
if requested, show your ticket and your 16-18 photocard to the conductor. At gated rail stations, hold your card on the yellow reader for entry or exit.
Paper Season Tickets
If you do not have a ticket loaded onto your 16-18 photocard and are using a paper ticket:
show your ticket and your 16-18 photocard to the bus driver when boarding and to the inspector if requested.
show your ticket and your 16-18 photocard to the conductor.
if requested, show your ticket and your 16-18 photocard to the conductor. At gated rail stations, insert your paper ticket for entry or exit.
You must present your 16-18 photocard every time you travel.
The Swift on Mobile app brings West Midlands Metro tickets direct to your phone. Simply select, pay and save your ticket to your Google Wallet.
When you’re ready to go, open your Google Wallet, activate your ticket and hold your phone on the conductor’s reader till you hear the beep.
Once you have activated your ticket, there is no need to open up either the Swift on Mobile app or your Google Wallet. You will just need to unlock your phone.
App features include:
- Purchase 1 day, 1 week and 4 week West Midlands Metro tickets
- Pay with debit card or GPay
- View purchase history
- Link with your Swift account
You will need to be able to access your ticket each time your travel. Meaning, if your phone has no battery and you are unable to present your ticket, you will need to pay the fare for your journey. Unfortunately, we are unable to refund you in this instance.