Contact us

Here to help

**For information regarding our Covid-19 Refund Scheme, visit our dedicated page here.

The West Midlands Combined Authority (WMCA), and National Express West Midlands issue Swift, so before assisting you we need to check that the WMCA have issued your Swift card.

Please check the first 10 digits of the long number found on the front or back of your swift card.

Call: 0121 254 7272 (Option 1)


Opening Hours


Mon to Fri: 9 am to 5 pm


Closed weekends and bank holidays


***Coronavirus update: Please note Customer Relations and card sales will be open 10 am – 2 pm Monday to Friday. Their social media team will be active from 9 am – 5 pm 7 days a week. Further information can be found here***    


Email: buspass@nationalexpress.com 


Web: www.nxbus.com

You are in the right place so our team are ready to help you, firstly Check out our help pages we might have the answer you are looking for


Call: 0345 075 6006


Opening Hours


Mon, Tue, Thu, Fri: 8am to 6pm


Wed: 10am to 6pm


Sat: 9am to 1pm


Closed Sundays and Bank Holidays


 


***Coronavirus update: Please note our opening hours have been reduced to 8 am - 6 pm Monday to Friday (except Wednesdays 10 am – 6 pm). We will re-open on Saturdays 9 am – 1 pm from 4 July***


 


Alternatively, fill out the contact us form below and we will respond within 2 working days.

Use our online form

Use the form below to contact TfWM Swift Support for technical questions, suggestions or feedback. We aim to reply within two working days.

Use our online form

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