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How can you help us, help you?

  • Please check information across our website first, use the search feature in the header to help
  • If your enquiry is about bus, train or tram services - service levels, complaints or tickets, then please check the latest information and contact the operator directly


Need to renew your Older Person or Disabled Person travel pass?

If your existing Older Person or Disabled Person travel pass is due to expire before 30 November 2020, you do not need to get in touch as we will send you a new one automatically. 

If you have not received your new pass 2 weeks before your current one expires, then please contact us.


Still need our help?

We offer several different ways for you to contact us.

Due to Covid-19, our office at Summer Lane is no longer open to customers. Customers need to call or email our Customer Services team using the contact details below or visit one of our Travel Shops.

Social Media




0345 303 6760


Please fill in the Contact Form below

Write To

Customer Services, PO Box 9421, Birmingham, B19 3TR


Customer Services Opening Times

  • Monday to Friday 8am – 6pm (except Wednesday 10am – 6pm)
  • Saturday 9am - 1pm
  • Sunday and Bank Holidays – Closed
Contact Form

If your enquiry is urgent or time sensitive then it will be quicker to call us. 

Contact Form

For travel pass enquiries we aim to reply within 2 working days. For all other enquiries we aim to reply within 10 working days. 

Contact Us

Lost travel passes

Lost your travel pass?

You can replace the majority of these online!

Replace your lost pass

Bus, Train and Tram Services

Buses, trains and trams are operated by private companies in the West Midlands.

Therefore, if you have an enquiry about a specific service or lost property, you will need to contact the operator directly.

Blind and Disabled Pass Applications

Already applied?

Please note it can take up to 8 weeks to process your application.

Would like to apply?

Find out how to apply for a new Disabled Person’s Free Travel Pass.

Fix it

Spotted a problem with a stop, shelter or real time information screen?

Report a problem

Customer Charter (Bus Alliance)

Working in partnership with all the bus operators of the West Midlands we are proud to deliver a Customer Charter.

Find out more about the Bus Alliance