NHS Travel

Important Update: Information for NHS workers and children of key workers travelling on public transport 

Since March, NHS staff and children of key workers have been able to use a free travel offer provided by local transport operators in the West Midlands. Through the West Midlands Bus Alliance, Transport for West Midlands (TfWM) has helped to coordinate this offer of free travel on most buses and all tram services, as well as helping to share this message with local people. 

The move towards a gradual lift of restrictions means that travel and public transport use is increasing. As the situation relating to Coronavirus is constantly changing, we are working closely with transport operators to continually review the latest information from the Government and make any necessary local changes. As part of this ongoing review, free travel for NHS staff and children of key workers ended on Sunday 28 June 2020. This follows arrangements in other City regions where similar temporary offers have also been brought to an end. 

TfWM will continue to provide free shuttle services, or services on-demand in some locations, to support hospital staff getting to and from work.  

Lastly, TfWM would like to take this opportunity to thank you for using local transport services and for your personal contribution as an NHS or key worker in supporting our local communities in the fight against the Coronavirus.

Free shuttle services from park and ride sites 

Free shuttle services continue to operate from some of the regions park and ride sites.

  • To ensure social distancing each shuttle will carry a maximum of 2 passengers.
  • Shuttles will move between the pickup point and the NHS site regularly during stated operating hours. 
  • Pick up and drop off locations will be the same in both directions
  • These shuttles and demand responsive services will complement the existing public transport network. Use rail or Metro services to connect you to other pick up points.
  • Public transport and Timetable information available here.
  • Depending on demand we may increase or decrease service levels.
  • Services are only available for hospital workers and are not for the general public's use. Please carry a hospital or contractor pass as they may be requested.
  • Free parking is available at all other Transport for West Midlands managed Park and Ride sites
  • Why not cycle to the nearest station and park your bike at one of our cycle storage hubs? Find other ways of how you can stay active while practising social distancing here.

Below we have listed each site to which we will provide shuttle services:

Good Hope Hospital, Sutton Coldfield

Free Parking Location: Sutton Coldfield Park and Ride, B73 6AD

Operating: Shuttle Service 7am – 10pm, Monday to Saturday.

Pick Up/Drop Off – Sutton Coldfield:  Station Entrance 

Drop Off/Pick Up – Good Hope: Bus stop on Rectory Rd.

Click here to view a guide to travel to/from the hospital on public transport

Manor Hospital, Walsall

Free Parking Location: Wednesbury Parkway Park and Ride, WS10 7DD

Operating: Shuttle Service 7am – 10pm, Monday to Saturday.

Pick Up/Drop Off – Wednesbury Parkway: Leabrook Road North, Outside Station Entrance.

Drop Off/Pick Up – Walsall Manor: Bus stop on hospital grounds.

Click here to view a guide to travel to/from the hospital on public transport

New Cross Hospital, Wolverhampton

Pick up locations: Wolverhampton St Georges Metro Stop and Wolverhampton Rail Station

Operating: Shuttle Service 7am – 10pm, Monday to Saturday.

Pick Up/Drop Off - St Georges Metro Stop: Bus stop AJ, next to stop.

Pick Up/Drop Off - Wolverhampton Rail Station: Communal area at Cornhill.

Drop Off/Pick Up – New Cross Hospital: Patient Visitor Car Park 2.

Click here to view a guide to travel to/from the hospital on public transport

NHS Nightingale Hospital, NEC

While we would love to provide this service to all major hospitals, however, we do have limited resources and drivers. The key hospitals not served still have excellent public transport links in operation so we have designed the shuttle service to meet the needs of those that have capacity issues or where there is a reduction in service.

The NHS Nightingale Hospital at the National Exhibition Centre is serviced by both bus and train.

By Bus

National Express West Midlands bus route X1 which runs between Birmingham City Centre and Coventry City Centre via Birmingham International station/airport.

National Express West Midlands bus route X12 which runs between Birmingham City Centre and Solihull via Birmingham International station/airport.

By Train

The nearest station is Birmingham International which is a short walk from the NEC complex.

NEC shuttle buses

When operational will run from Birmingham International bus station to the NEC Complex.

For more detailed journey planning information please use our Journey Planner and search for 'NEC'.

Russells Hall Hospital, Dudley

Free Parking Location: Stourbridge Junction Park and Ride, DY9 0YQ

Operating: Shuttle Service 7am – 10pm, Monday to Saturday.

Pick Up/Drop Off - Stourbridge Junction: Station Forecourt.

Drop Off/Pick Up - Russells Hall: Near bus stop RA on hospital grounds.

Click here to view a guide to travel to/from the hospital on public transport

Birmingham Heartlands Hospital / Sandwell Hospital / Solihull Hospital / University Hospital Coventry
While we would love to provide this service to all major hospitals, however, we do have limited resources and drivers. The key hospitals not served still have excellent public transport links in operation so we have designed the shuttle service to meet the needs of those that have capacity issues or where there is a reduction in service.

The following hospitals are not served by free shuttles but we have provided the detail of the public transport operating.

Heartlands Hospital, Birmingham

Key workers


We know that it is vital for key workers to be able to get to work and to help us to make sure appropriate transport services are available please fill in this survey.

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Redeployment survey


We know that key workers are being redeployed to the Nightingale Hospital during this time and need to get to the NEC to provide these essential services. 


To help us make sure appropriate transport services are available during this time please complete this survey. 

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